Articles

5 Mistakes I made in 2005

Even though I’m pretty happy with how 2005 turned out, there are still some things I wish I had done differently. Here are 5 things I aim to change for 2006 1. Didn’t take time out for me. I admit it, I have the typical entrepreneur bug. I spent way too much time...

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4 Better Ways to Handle Complaints

If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer's expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had...

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Are You Working Alone?

Remember co-workers? Those annoying people who you're forced to share an office with -- some of them friends, but most of them insufferable. If you're anything like me, one of reasons for starting a home business was to get away from these people. And yet, when you do...

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Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?" And I say, "Your boss claimed to be an expert on holding effective meetings." Then the person laughs. "My boss needs to attend your workshop more than...

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Appraisals – Learn How To Love Them

Appraisals have a pretty bad reputation in many organizations. Managers dread having to give them and employees hate having to take them. But by simply focusing on 7 high-value components of appraisals, you can turn them into one of the most important activities you...

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